Progress Investment, LLC. (“Progress”) has developed a Business Continuity Plan (“BCP”) to address how we will respond in the event that our firm experiences significant disruption to the business. Since the timing and impact of such disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our BCP.

Contacting Us – If after a significant business disruption you cannot contact us as you usually do at (305) 779-9890, you should call our alternative numbers in the United States: (786) 863-5747, (713) 858-3781 or (786) 942-4747. If you cannot access us through either of these means, you should contact our clearing firm Pershing in the United States at (201) 413-3635 or access Pershing’s web site at www.pershing.com and go to the “Business Continuity and other Disclosures” sections located at the bottom of the main page. Once on this screen, click on “Customer Support” for detailed instructions on how it may provide prompt access to funds and securities, enter orders and process other trade-related, cash, and security transfer transactions for our customers.

Our BCP – Progress plans to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our BCP is designed to allow our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. Our BCP addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Progress’ clearing firm, Pershing, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a timely manner. Your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 24 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 48 hours. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through their web site: www.pershing.com or our emergency numbers (786) 863-5747, (713) 858-3781 or (305) 244-7919. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers prompt access to their funds and securities, as applicable.

For more information – If you have questions about our BCP, you can contact Progress Investments at: In the United States: (305)779-9890

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